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#1 AI agent solution for e-commerce
No more stress in customer service by automating all your support channels
With our AI agents, we automate up to 60% of all customer requests. Say goodbye to long wait times, repetitive requests and unhappy customers – and say hello to melibo.
Customer Service Automation Platform
AI agents
Ticket & email automation
Your path to 60% less service volume across all your support channels
melibo paves your way to fully automated customer service. Our AI agents and seamless integrations cut your service volume by over 60% – on every channel.
10% less service volume
Put your feet up with our AI-powered Knowledge Hub
Simply add your FAQs, knowledge base, documents and web links to the Hub, and you've got an AI assistant answering your customers' standard requests. You'll hit 10% in just a few minutes.
20% less service volume
Kick back with GenAI workflows and integrations
With our GenAI Flows, you take another step toward the customer service of the future. Combine the power of generative AI with connecting your AI agent to your tech stack.
40% less service volume
Take even more stress off with Ticket Automation
Connect melibo to your email, ticket and helpdesk systems and automate your support tickets. Your AI agent can categorize, assign, suggest replies and answer by email.
60% less service volume
Throw your worries overboard with insights from 170+ projects
With our insights from over 170 customer projects, you take your customer service to the next level. We analyze your tickets and suggest new content and new workflows.
60%+ less service volume
Find your inner balance with customer service on every channel, in every language
Automate your customer requests not just in chat, but also for contact forms, email and tickets. And in every language that matters for your business.
Success storiesfrom our customers
Chatbot
Ticket Automation
Fahrrad XXL switches from Zendesk to melibo and optimizes customer service ahead of peak season
Fahrrad XXL replaced its Zendesk chatbot with the melibo chatbot to get customer service ready for peak season. Requests were automated faster and the support team relieved, boosting customer satisfaction.
7,682
Conversations per week
93%
Recognition rate
57%
Automation
Chatbot for IT support
The chatbot works wonderfully with our existing systems. The platform is super easy to use and offers exactly the features you'd want as a chatbot user. Working together was really great – and fun, too.
Dieter H.
Head of Department, OS
Fast help with a personal touch
Our AI chatbot from melibo is there for our customers around the clock – not with canned answers, but truly personal. Whether it's an order, a fragrance tip or a return.
Linda Wolf
Junior Project Manager, parfumdreams
Exactly the right partner for AI in customer service
Working with the team is very structured and collaborative, and the integration into our systems is progressing quickly. I particularly value how flexible the solution is.
Remo D'Andreamatteo
CIO,
Fuxtec GmbH
We didn't expect that!
The personal contact with melibo is really pleasant, and our customer service is relieved of standard requests. We can confirm 40% fewer tickets.
Britta Steinberg
Head of Customer Care, babyartikel.de
Tailored to us
melibo's AI solution is tailored precisely to our company and simplifies a lot. melibo's support is fast and direct.
Mehmet
Head of Customer Service,
motoin GmbH
Highly recommended!
The chatbot supports our first-level customer service and advises our customers on products. The melibo platform is constantly evolving.
Hendrik K.
Online Marketing Manager, travelite
Great collaboration
Great personal and above all fast contact. Every request or open question gets answered right away. Customer service here is simply top-notch.
Tim L.
Head of Customer Service, Unitedprint
Great team
Besides the AI automation of our customer messages, it's the people behind it who convince us: melibo knows exactly what matters and is always one step ahead.
Frederik Ernst
Head of Communications,
Deuba GmbH & Co. KG
Fast help with a personal touch
Our AI chatbot from melibo is there for our customers around the clock – not with canned answers, but truly personal. Whether it's an order, a fragrance tip or a return.
Linda Wolf
Junior Project Manager, parfumdreams
Exactly the right partner for AI in customer service
Working with the team is very structured and collaborative, and the integration into our systems is progressing quickly. I particularly value how flexible the solution is.
Remo D'Andreamatteo
CIO,
Fuxtec GmbH
We didn't expect that!
The personal contact with melibo is really pleasant, and our customer service is relieved of standard requests. We can confirm 40% fewer tickets.
Britta Steinberg
Head of Customer Care, babyartikel.de
Tailored to us
melibo's AI solution is tailored precisely to our company and simplifies a lot. melibo's support is fast and direct.
Mehmet
Head of Customer Service,
motoin GmbH
Highly recommended!
The chatbot supports our first-level customer service and advises our customers on products. The melibo platform is constantly evolving.
Hendrik K.
Online Marketing Manager, travelite
Great collaboration
Great personal and above all fast contact. Every request or open question gets answered right away. Customer service here is simply top-notch.
Tim L.
Head of Customer Service, Unitedprint
Great team
Besides the AI automation of our customer messages, it's the people behind it who convince us: melibo knows exactly what matters and is always one step ahead.
Frederik Ernst
Head of Communications,
Deuba GmbH & Co. KG
Book your personal strategy call now!
Meeting 1
Strategy call, 30 min
In the first meeting, we discuss whether an AI agent is worth it for your company and talk through possible use cases.
Meeting 2
Deep dive, 60 min
In the second meeting, we give you the full picture. By the end, you'll be able to make an informed decision.
Meeting 3
Onboarding, 60 min
Once the contract is signed, we get started right away. Our Customer Success team takes your customer service to the next level.
Ticket Automation on video
See how Ticket Automation takes work off your plate
Integrate your email, ticket and helpdesk systems. Our AI agents answer requests automatically, deliver smart reply suggestions and organize your tickets through routing and categorization – the AI upgrade for your helpdesk!
Ticket Automation
Connect melibo to your customer service tool and let your digital assistant answer your tickets.
Product assistant
Give your customers a digital advisor who can answer every question about your products.
GenAI Flows & integrations
Use the power of generative AI and integrations for smart workflows. Your bot processes information and creates more natural conversations.
Bot-Gym
View all conversations and train your AI assistant with a single click.
Live Chat
Support agents and AI become a dream team with direct chat handovers and smart suggestions.
Insights
Keep all relevant customer service KPIs on one dashboard and create your own goals.
Web Analyzer
melibo analyzes your website and creates matching content. That speeds up your chatbot setup.
Document upload
Upload relevant documents so your chatbot can learn from them and share them with your customers.
Feature Highlights Feature Highlights
Connect all your tools
Connecting and integrating your tools with melibo lets you work across systems. That way you get the best results from all your resources – the best way to work effectively and efficiently.
