The last customer service software you'll need

To make getting started as risk-free as possible and give you confidence that our AI agent really delivers, we offer a special AI agent guarantee during the first months of our collaboration. It lets you test the benefits of our system and measure its value directly in your company.

We know how important personal contact with customers is and will remain. But personal service and AI agents don't have to be mutually exclusive. In fact, 66% of consumers prefer an AI agent for simple requests. The key is to see the AI agent as a complement to your customer service. Good customer service means high availability and individual advice. Yet customers often wait 2–3 days for a reply. This is where an AI agent can make the difference – it's there for your customers 24/7.

As a software-as-a-service provider, we charge a fixed monthly fee plus a one-time setup fee. We offer different packages for different company sizes and requirements. Included in every package: personal support, AI agent setup by melibo experts, continuous development of the agent, unlimited content and ongoing training. Find out more about our pricing here.

Thanks to our experience, new technologies and templates, our average ramp-up time is 30 business days. This figure is based on over 170 successful customer projects.
Ramp-up time is the time from contract signature to go-live of the AI agent on your website, messenger or app. Thanks to technological change, AI agents can be built much faster and with fewer resources.

At melibo, we go a step further than automating chat requests on your website. We offer a complete solution for automating all your written communication channels – from support tickets and emails to contact form replies. That means we can efficiently handle most of the written requests your company receives. This versatility contributes significantly to your ROI.

Feeding and training an AI agent may seem complex at first, but it actually takes little effort. A core part of our platform is the “Knowledge Hub”. It lets companies add any text-based data source directly – texts, FAQs, web links, files and even interfaces. The best part: the AI agent learns from this information automatically and answers based on the company data provided. Behind it is generative AI (GenAI) that processes large amounts of data to generate relevant, precise answers. Our system is designed so the AI agent learns with every question asked.

As a full-service provider, melibo does most of the work for you. We handle the migration, AI agent setup and technical connections, and support ongoing development. Our customers benefit from our experience from over 170 projects, so you can stay focused on your day-to-day business.
You and your team can expect around 64 hours spread across the year and on demand – that's 8 working days of 8 hours. That's what our successful customers have invested.
This covers handing over your content, joining a training session, weekly calls with us, helping train the AI agent after go-live and providing a technical contact for the integration.

We currently support over 150 enterprise customers who use melibo profitably in their customer service. If needed, we can also connect you with our customers by phone to share experiences. On OMR Reviews, we also have 60+ customer reviews with an average rating of 4.9 stars – often thanks to our personal support.