The AI chatbot that really resolves requests
Over 150 companies rely on the melibo chatbot – Leader in the Chatbot Software category on OMR Reviews. Your chatbot understands requests like an experienced agent and answers them directly, no ticket needed.
Brands you know already rely on melibo's AI chatbot
Maxx Müller
Head of Customer Service, Fitseveneleven
Harald Schättler
Head of Customer Care, Fahrrad XXL
The problem
Chatbots should resolve requests. Not just collect contact details.
Many chatbots are click-path bots: they lead you through three buttons and end up at the contact form anyway. No wonder customers avoid them – and your team still handles every request manually.
The chatbot just redirects
Instead of solving a question, the click path ends at the contact form – and the request becomes a ticket anyway.
No access to real data
Without a connection to your systems, the bot can't tell order status or availability.
Feels out of place
Generic design and canned answers – the chatbot doesn't feel like part of your brand.
No learning curve
Today the bot gets the same questions wrong as a year ago, because no one has time to maintain it.
Only understands exact words
A different word choice, a typo or a follow-up question throws the bot off – and it answers off-target.
Only one language
International customers get no or poor answers because the chatbot only speaks one language.
Your chatbot answers directly from your sources and tools
The melibo chatbot is the visible interface – the answers come from the Support Agent behind it. That means your chatbot doesn't guess; it taps into real company knowledge and your connected systems.
It knows your content
FAQs, terms, return policies or entire sitemaps and product feeds – once added, the chatbot pulls its knowledge from your Knowledge Hub automatically and stays up to date.
It knows the data in your systems
Once the chatbot is connected to your systems, it also answers individual questions like order status or availability – live and accurately.
It knows when your team should take over
When the chatbot reaches its limits, it hands over seamlessly to your team – via live chat, ticket or email, including the full chat history.
Here's how our customers' chatbots look on their websites
Instead of stock photos, we show you real chatbots in live use – from customers where design and performance work especially well together.
FITSEVENELEVEN
The chatbot answers questions about memberships and contract details in a dark, on-brand design – handling most first-level requests without a ticket.
Loesdau
The chatbot resolves questions about orders, shipping and product availability right in the store – seamlessly embedded in a visually dense range of thousands of items.
checkyeti
The chatbot automatically recognizes which page customers are on and advises them accordingly. Instead of generic answers, they get advice that fits the current context.
Your chatbot gets better with every chat
melibo is more than a chat window. On the platform, you see exactly how your chatbot performs and train it directly with your customers' real questions.
Train unrecognized questions with one click in the Bot-Gym
Questions the chatbot couldn't answer confidently land in the Bot-Gym. With one click, you train the right answer – the chatbot improves instantly, no development needed.
Oatsome, momox and 150+ companies already use the chatbot.
All topics, stats and insights at a glance
The Insights dashboard shows which topics are being asked about, your recognition and automation rates and where knowledge gaps remain – the basis for every training decision.
Oatsome, momox and 150+ companies already use the chatbot.
See live what the chatbot can do for you
Book your free call and let our AI experts show you how the chatbot gives your team its time back.
Why over 150 companies rely on the melibo chatbot
Named Leader in the Chatbot Software category on OMR Reviews, Top 100 Tool 2026 and rated 5 stars on Capterra.
FITSEVENELEVEN
melibo is the perfect solution. We didn't want to lose quality despite growing request volumes – and that's exactly what we're achieving now. Ticket automation is running brilliantly, we cover almost 31% of first-level support, and processes like cancellations are now automated for us. That's a huge relief.
What an AI chatbot delivers that traditional support can't
Traditional support
Your team answers the same questions, over and over again.
Classic chatbot
The bot follows rigid rules – anything outside them, it fails.
melibo's AI chatbot
Your chatbot answers requests directly, without your team having to step in.
Integrates with your existing tech-stack
Whatever store, ERP or ticket system you use – the melibo chatbot plugs into your tools without changing your existing setup.
FAQs
melibo chatbot FAQs
The melibo chatbot uses generative AI to understand requests in natural language and phrase answers dynamically. It isn't limited to rigid click paths, but can be combined with guided flows when needed.
The chatbot is the channel customers chat through – the Support Agent is the AI behind it that delivers the answers. The Support Agent also works via the contact form and connects to ERP, store and ticket systems.
In the Bot-Gym, you retrain misunderstood requests with one click. The Insights dashboard also shows you on an ongoing basis where knowledge gaps exist and which topics are trending.
On average, it takes 30 business days from contract signature to go-live, based on over 170 completed projects.
No. The chatbot handles recurring, simple requests – on average up to 30% of volume. Complex or emotional cases are automatically handed over to your team, including the full chat history.
We host exclusively on GDPR-compliant servers in Frankfurt, are certified to ISO 27001 and 9001, and use encryption plus role and permission systems.
Yes. Colors, avatar, tone and position can be fully adapted to your brand – as you can see in the examples from FITSEVENELEVEN, Loesdau or Everydays.
Your data is in safe hands with us: we host exclusively on GDPR-compliant servers within the EU and use modern encryption and strict access controls. On top of that, individual data policies and role and permission systems ensure only what's truly necessary gets processed – transparent, secure and responsible.
