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What to expect from the call

Talk straight to your customer service

In our first call, we analyze your current situation together, identify challenges and check whether there's potential to reduce your service volume. With expertise from 170+ successful projects in the DACH region, we advise you, share insights and develop your individual roadmap.

For ambitious service leaders

(CEOs, COOs, CFOs, heads of customer service, heads of operations…) in e-commerce.

30-minute strategy call

In person via Teams with one of our experts.

What you'll take away

Analysis of your current situation

Initial assessment of strategies and potential

Clarity on scaling your customer service

Leading e-commerce insights from 3,171,000+ customer requests

melibo's Head of Sales Jakob in a white shirt

Book your 1:1 call right here:

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See what you can expect

You're in good company

Success story for

Chatbot

Ticket Automation

Fahrrad XXL switches from Zendesk to melibo and optimizes customer service ahead of peak season

Fahrrad XXL replaced its Zendesk chatbot with the melibo chatbot to get customer service ready for peak season. Requests were automated faster and the support team relieved, boosting customer satisfaction.

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7,682

Conversations per week

93%

Recognition rate

57%

Automation

Chatbot for IT support

The chatbot works wonderfully with our existing systems. The platform is super easy to use and offers exactly the features you'd want as a chatbot user. Working together was really great – and fun, too.

Dieter H.

Head of Department, OS

Fast help with a personal touch

Our AI chatbot from melibo is there for our customers around the clock – not with canned answers, but truly personal. Whether it's an order, a fragrance tip or a return.

Linda Wolf

Junior Project Manager, parfumdreams

Exactly the right partner for AI in customer service

Working with the team is very structured and collaborative, and the integration into our systems is progressing quickly. I particularly value how flexible the solution is.

Smiling middle-aged man with short dark hair wearing a black blazer and an orange-collared shirt, against a white textured wall.

Remo D'Andreamatteo

CIO,
Fuxtec GmbH

We didn't expect that!

The personal contact with melibo is really pleasant, and our customer service is relieved of standard requests. We can confirm 40% fewer tickets.

Portrait of a middle-aged woman with short brown hair wearing a black blazer and white top, smiling at the camera.

Britta Steinberg

Head of Customer Care, babyartikel.de

Tailored to us

melibo's AI solution is tailored precisely to our company and simplifies a lot. melibo's support is fast and direct.

Man in a black suit with arms crossed, smiling slightly against a white background.

Mehmet

Head of Customer Service,
motoin GmbH

Highly recommended!

The chatbot supports our first-level customer service and advises our customers on products. The melibo platform is constantly evolving.

Smiling man with short brown hair and stubble wearing a dark blue suit and light blue shirt against a plain wall.

Hendrik K.

Online Marketing Manager, travelite

Great collaboration

Great personal and above all fast contact. Every request or open question gets answered right away. Customer service here is simply top-notch.

Portrait of a smiling man with glasses, short hair, and wearing a light gray sweater against a blue background.

Tim L.

Head of Customer Service, Unitedprint

Great team

Besides the AI automation of our customer messages, it's the people behind it who convince us: melibo knows exactly what matters and is always one step ahead.

Man with short dark hair and glasses wearing a black sweater, smiling with arms crossed against a blurred background of a white building and plants.

Frederik Ernst

Head of Communications,
Deuba GmbH & Co. KG