Support Agent
Fewer tickets, more time for real support
The melibo Support Agent answers customer requests around the clock, right on your website. Automate your support requests via chatbots and contact forms with seamless integration into your ERP, ticket and store systems.
Brands you know already rely on the Support Agent
Harald Schättler
Head of Customer Care, Fahrrad XXL
Paul Zeller
Head of Ticketing & Service, FC Augsburg
The problem
Your team answers the same questions ... over & over again.
Recurring requests
A handful of topics make up most of your volume – status, availability, returns, contract questions.
No 24/7 availability
Outside business hours, customers wait until the next business day for answers.
High ticket load
Every simple request that lands in the helpdesk eats up time that complex cases need.
Inconsistent answers
Different agents, different answers – depending on the day and what they know.
Rising cost per request
As request volume grows, so does support headcount. Until now, scaling meant: more requests = more costs.
Rising customer expectations
Customers expect answers in minutes, not hours or days.
The solution
Your Support Agent is your best service rep. Guaranteed.
Not every support request comes through your contact form or chatbot. That's exactly why the Support Agent works across all contact channels.
An AI chatbot that resolves requests instead of creating tickets
Your AI chatbot understands requests like an experienced agent, finds the right answer from your knowledge and systems – and keeps a simple question from becoming a ticket.
Oatsome, momox and 150+ companies already use the Support Agent.
A contact form that talks to your Support Agent (coming soon)
Your contact form is more than a mailbox. The Support Agent reads every request instantly, answers standard questions directly and only forwards what really needs your team.
Oatsome, momox and 150+ companies already use the Support Agent.
Your agent understands and acts in line with your brand
Your agent is always up to date
The Support Agent answers simple requests straight from the melibo Knowledge Hub. That's where you add:
No manual upkeep of reply templates – the agent pulls its knowledge directly from your sources and stays current when content changes.
Connected to your systems
Once the Support Agent is connected to your ERP, CRM, store or other tools, it works agentically instead of just knowledge-based:
Doesn't just answer – it acts
With write access, the Support Agent completes tasks directly in your systems:
If the agent gets stuck, your team takes over
If the Support Agent can't resolve a request, it automatically creates a ticket in your connected ticket system or sends an email with the full chat history to your team.
Need an agent that replies directly to emails and support tickets and supports your team in the helpdesk? That's what the Helpdesk Agent is for.
What customers have already achieved with melibo's Support Agents
Fahrrad XXL
The melibo chatbot has revolutionized our customer service. Our customers love the instant answers, and our team finally has more time for complex cases. The integration went smoothly, and we're impressed by how efficient the system is.
See live what the Support Agent can do for you
Book your free call and let our AI experts show you how the Support Agent gives your team its time back.
Integrates with your exiating tech-stack
Integrate your AI agent into your existing tech stack – whether you want to connect common e-commerce or ERP tools or your own custom interface. melibo's AI agents fit seamlessly into your processes.
How does working together work?
Live in a few steps – with your personal AI expert team
You can rely on our experience from over 170 projects. Together we build your Support Agent.
Strategy call, 30 min
In the first meeting, we discuss whether an AI agent is worth it for your company and talk through possible use cases and automation potential.
60 min deep dive & analysis
In the second meeting, we give you the full picture. By the end, you'll be able to make an informed decision.
Onboarding, 60 min
Once the contract is signed, we get started right away. Our Customer Success team takes your customer service to the next level.
AI agent setup & training
Our AI expert team builds the workflows and knowledge base, handles handover and connects your interfaces. Your team gets trained, too.
Integration & launch
We integrate your AI agent into your website, store or app and set up Ticket Automation in your helpdesk. Then everything is ready to launch!
Quarterly Business Review
After every quarter, our Customer Success team reviews the KPIs and next development steps with you. That way we make sure you get the most out of melibo.
FAQs
Support Agent FAQs.
The Support Agent is active on your website via chatbot (and contact form) and keeps requests from becoming tickets in the first place. The Helpdesk Agent works directly in your existing ticket system (e.g. Zendesk) and answers or assists with requests that have already arrived as a ticket or email.
The Support Agent resolves service requests; the Shop Agent advises on products and boosts conversions.
In principle, you can connect any system with an open API to our AI agent – fully flexible to your tech stack. We're especially strong at integrating tools like Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, weclapp and PlentyOne – they're practically plug & play.
Thanks to our experience, new technologies and templates, our average ramp-up time is 30 business days. This figure is based on over 170 successful customer projects. Ramp-up time is the time from contract signature to go-live of the AI agent on your website, messenger or app. Thanks to technological change, AI agents can be built much faster and with fewer resources.
Your data is in safe hands with us: we host exclusively on GDPR-compliant servers within the EU and use modern encryption and strict access controls. On top of that, individual data policies and role and permission systems ensure only what's truly necessary gets processed – transparent, secure and responsible.
