Shop Agent
Your best salesperson. 24/7 in your store.
The melibo Shop Agent knows your entire product range and advises your customers like an experienced salesperson. In real time via chat, right in your store.
Brands you know already rely on the Shop Agent
“melibo won us over from the start with its experience and professional approach. Customer requests are answered faster and more efficiently, the integrations run smoothly and the product assistant has become a real help in the booking process.”
The problem
Your store loses revenue because customers never ask their questions
Too many options
Customers face 500+ products and no one to help them decide.
Generic filters aren't enough
Classic store filters only know attributes, not needs (like: "I need something for sensitive skin").
Cart abandonment
Open questions about fit, compatibility or material lead to drop-offs instead of purchases.
Missed cross- & upselling
Without active advice, cart value stays below what's possible.
Zero advice after hours
The best salesperson in a brick-and-mortar store doesn't work nights or weekends – the digital one does.
High return rate
Without advice, customers buy on a hunch – wrong size, wrong material, wrong expectations.
Your Shop Agent advises like your best in-store salesperson
Your Shop Agent knows every product in your range and advises in real time like an experienced salesperson – just available around the clock.
Suggest the right products
The Shop Agent understands the need behind the request and recommends the right items from your entire range.
Answer product questions
Material, size, compatibility, care – all straight from the product feed, without waiting for an employee.
Compare products
On request, shows the key differences between two or more selected products.
Cross-Selling
Suggests matching add-on products based on the current conversation and cart.
Smart search filters
Filters by criteria that don't even exist in classic store filters, because the agent understands the context of the request.
The better your product feed, the better your Shop Agent advises
The Shop Agent accesses your product feed, which you can easily upload to the melibo Knowledge Hub. Two levers for better answers:
Oatsome, momox and 150+ companies already use the Shop Agent.
What customers have already achieved with melibo's Shop Agent
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melibo won us over from the start with its experience and professional approach. Customer requests are answered faster and more efficiently, the integrations run smoothly, and the product assistant has become real support in the booking process. And it never stands still – together, we keep launching exciting new projects.
See live how the Shop Agent can advise your customers
Book your free call and let our AI experts show you how the Shop Agent increases your cart value.
Integrates with your existing tech-stack
Integrate your AI agent into your existing tech stack – whether you want to connect common e-commerce or ERP tools or your own custom interface. melibo's AI agents fit seamlessly into your processes.
How does setup work?
Live in a few steps – with your personal AI expert team
You can rely on our experience from over 170 projects. Together we build your Shop Agent.
Strategy call, 30 min
In the first meeting, we discuss whether an AI agent is worth it for your company and talk through possible use cases and automation potential.
60 min deep dive & analysis
In the second meeting, we give you the full picture. By the end, you'll be able to make an informed decision.
Onboarding, 60 min
Once the contract is signed, we get started right away. Our Customer Success team takes your customer service to the next level.
AI agent setup & training
Our AI expert team builds the workflows and knowledge base, handles handover and connects your interfaces. Your team gets trained, too.
Integration & launch
We integrate your Shop Agent into your store. Then everything is ready to launch!
Quarterly Business Review
After every quarter, our Customer Success team reviews the KPIs and next development steps with you. That way we make sure you get the most out of melibo.
FAQs
Shop Agent FAQs.
The Shop Agent answers every question about your product range: it suggests suitable products based on the need behind the request, answers detailed questions about material, size, compatibility or care straight from your product feed, compares selected products on request and suggests matching add-ons for cross-selling. It also filters by criteria that don't exist in classic store filters, because it understands the context of the request instead of just matching attributes. If it's a service request rather than a product question, it hands over seamlessly to the Support Agent or your team.
Yes, because they pursue different goals. The Support Agent resolves service requests and prevents tickets; the Shop Agent actively advises on products to increase conversion and cart value. Both run in the same chat widget on your website and can be booked independently – so you can start with just one of them.
The more complete and structured, the better – see the "Product Feed" section. Our team helps with structuring.
The Support Agent resolves service requests and prevents tickets. The Shop Agent actively advises on products to increase conversion and cart value. Both run in the same chat widget and can be booked independently.
The Shop Agent recognizes service requests and hands over seamlessly to the Support Agent or your team – without the customer having to repeat the request.
In principle, you can connect any system with an open API to our AI agent – fully flexible to your tech stack. We're especially strong at integrating tools like Shopify, Shopware, WooCommerce, Magento, 4Sellers and Xentral – they're practically plug & play.
Thanks to our experience, new technologies and templates, our average ramp-up time is 30 business days. This figure is based on over 170 successful customer projects. Ramp-up time is the time from contract signature to go-live of the AI agent on your website, messenger or app. Thanks to technological change, AI agents can be built much faster and with fewer resources.
Your data is in safe hands with us: we host exclusively on GDPR-compliant servers within the EU and use modern encryption and strict access controls. On top of that, individual data policies and role and permission systems ensure only what's truly necessary gets processed – transparent, secure and responsible.
