Automate your marketplace requests
Whether Amazon, eBay, Kaufland or Otto: with melibo AI agents in GREYHOUND, you can answer all marketplace customer requests automatically.
These e-commerce brands already rely on melibo
Britta Steinberg
Head of Customer Care, babyartikel.de
Frederik Ernst
Head of Communications, DEUBA GmbH & Co. KG
Our solution
Your best customer service rep. Guaranteed.
Our AI agent works precisely, around the clock and without breaks. It answers requests in seconds, reduces ticket volume and creates smart reply suggestions and helpful comments right in GREYHOUND.
Marketplace request automation
Whether Amazon, eBay, Kaufland, Otto or others – with melibo & GREYHOUND, you can answer all customer requests from your marketplaces automatically.
AI-powered reply suggestions
The AI agent analyzes incoming requests in GREYHOUND and generates matching reply suggestions in real time. Your agents just confirm or tweak them – saving valuable time and reducing errors.
Automatic email sending & ticket closing
melibo's AI agent can send emails and close tickets automatically once a request is resolved. That means less manual work for your team and faster answers for your customers – making your customer service scalable.
Content analysis of your tickets
AI topic classification
Real-time translations
AI image analysis
How does integration work?
Automation with GREYHOUND in just 4 steps
Integrating GREYHOUND and melibo is easy. Together with our AI experts, we get it done in just 4 steps.
Determine your first contact resolution rate
Together with our AI experts, we analyze your FCR rate in GREYHOUND. Support tickets with a high FCR rate are identified as potential automation use cases.
Add the melibo add-on
Add the melibo add-on to forward the requests you want automated directly to the melibo platform.
Decide how replies are sent to your customers
With the melibo platform, you have full control over whether automated replies go straight to your customers or are saved as drafts so your agents can review them before sending.
Analyze insights and discover new automation potential
melibo Insights gives you valuable KPIs to monitor your automation. This data helps you identify further automation potential. Go the way to an automation rate of up to 60% with melibo.
More than an add-on
melibo is more than just an add-on. melibo is a Customer Service Automation Platform with various ways to train your AI agent.
Guidelines
With Guidelines, you define how your AI agent behaves and how it should respond to specific requests.
Bot-Gym
In the Bot-Gym, you can review all conversations and train your AI agent whenever it doesn't answer correctly.
What customers achieve with melibo's AI agents in GREYHOUND
65%
Automation Rate
35%
fewer tickets
6
FTE savings per month
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Deuba
More efficiency, less effort: with the melibo AI agent, Deuba handles 40% fewer support tickets and saves over €5,000 a month. The smart AI agent works seamlessly in the GREYHOUND helpdesk and the service portal chat – for faster answers and happy customers.
GREYHOUND Automation Guide
Efficient processes with GREYHOUND
Discover how to support your customer service team with GREYHOUND and automate manual workflows with melibo.
Automation in just 4 steps
Learn how to set up automations quickly and easily with clear steps and handle recurring requests efficiently.
High-quality AI: how do I ensure quality?
Learn how to make the most of AI agents to ensure high answer quality and relieve your support team.
Successful automation in practice
Discover how DEUBA automated 40% of its support tickets and which best practices you can adopt for your company.
Case study on the melibo add-on for GREYHOUND
Topics and Guidelines in melibo
We show what makes our Customer Service Automation Platform stand out – from creating topics to training the AI agent.
Real-time reply suggestions
The add-on analyzes incoming messages and automatically creates matching reply suggestions you just review and send – fast, precise and in context.
Automatic classification & notes
Learn how GREYHOUND uses AI to automatically assign messages, add notes and make your support processes more structured and efficient.
Send emails automatically
Using real examples like cancellations or complaints, we show how the AI agent responds to customer requests differently – reply suggestion or direct send.
FAQs
FAQs on the melibo add-on for GREYHOUND.
No, melibo is more than just an add-on. melibo is a Customer Service Automation Platform with various ways to train your AI agent. With Guidelines, you define how your AI agent behaves and how it should respond to specific requests. In the Bot-Gym, you can review all conversations and train your AI agent whenever it hasn't answered correctly. You can also use other features like our chatbot, live chat and contact form.
Your melibo AI agent only answers the requests you want it to answer. For every use case, we recommend starting with AI reply suggestions and, once performance is satisfactory, sending the generated replies automatically.
Yes, you can see what your AI agent replied both in GREYHOUND and in the melibo Bot-Gym. In the Bot-Gym, you can also easily train your AI agent with Guidelines.
Simply purchase the melibo add-on in GREYHOUND and talk to our AI experts. We'll take care of the rest.
Thanks to our experience, new technologies and templates, our average ramp-up time is 30 business days. This figure is based on over 170 successful customer projects.
Yes. The big advantage of melibo: our AI agents connect easily to the most common e-commerce tools, so they can work even more efficiently. These native integrations make use cases like order status lookups, returns, complaints, delivery address changes and many more automatable. Here's an overview of all available integrations: https://www.melibo.de/en/integrations
