Automate all your 4SELLERS service processes
Whether shipping status, order cancellations or complaints: automate all service processes in 4SELLERS with melibo's AI agents.
These e-commerce brands already rely on melibo
Remo D'Andreamatteo
CIO, Fuxtec GmbH
Michael Gilli
Co-founder, Lilienthal Berlin
The customer service problem
E-commerce service volume is fragmented
Every day, service agents jump between countless requests about order status, returns, invoices and product questions.
30%
25%
17%
12%
Our solution
Your best customer service rep. Guaranteed.
Our AI agent works precisely, around the clock and without breaks. It answers requests in seconds, reduces ticket volume, reads information from 4SELLERS and can change it right there, too.
Read-access AI agent
Your AI agent reads and returns data directly...
Access data in 4SELLERS in real time and deliver precise answers.
Automated answers to the most common questions
Order status, complaints, returns, product questions
Product advice and recommendations
Write-access AI agent
...or changes information directly in your 4SELLERS ERP
Run automated actions in 4SELLERS and get tasks done.
Change invoice and shipping data
Cancel or change orders
Provide return labels
How does integration work?
Automation with 4SELLERS in just 4 steps
Integrating 4SELLERS and melibo is easy. Together with our AI experts, we get it done in just 4 steps.
Quick start & preparation
Getting started is easy: after signing up, you get all the key information to start. Together we set a kick-off date, clarify technical contacts and check which 4SELLERS data can be used for automation – such as orders, shipping information or customer status.
Connect melibo and 4SELLERS
At the kick-off, we set up the integration and review the relevant 4SELLERS modules together, like ERP, store, marketplaces or shipping. That way melibo can access key data directly and answer customer requests automatically – about order status or shipping, for example.
Set up automations
Based on the top contact reasons, we set up the right automations in melibo. Customer requests like shipping status, returns or invoices are linked to 4SELLERS data so the chatbot can answer first requests automatically.
Training & go-live
After a short training for your team, the chatbot is tested and goes live. From then on, melibo supports your customer service with recurring requests – for faster answers, fewer tickets and a better service experience.
Much more than an add-on
Thanks to an interface built together with 4SELLERS, melibo's AI agents can access ERP data directly. So you don't just help customers with support questions – you actively drive sales with the Shop Agent.
Shop Agent
The Shop Agent advises your customers on your products in your store and boosts your conversions.
Support Agent
The Support Agent helps your customers with service processes and saves you costs.
Book your 1:1 potential analysis now
What customers achieve with melibo's AI agents in 4SELLERS
51%
Automation Rate
4x
faster response time
35%
fewer tickets
Lilienthal
Lilienthal Berlin is a watch brand "Designed in Berlin" known for award-winning designs. To keep service levels stable during growth and the Q4 peak, Lilienthal (Zeitgeist) automates recurring e-commerce requests with melibo – connected to 4SELLERS as its ERP. The starting point: an e-commerce company with several active brands, an international customer base and a Zendesk-based support team of eight to nine people. The complexity is real – and so is the pressure on customer service.
FAQs
Common questions, answered directly.
Implementation usually takes about 60 days. During that time, we set up the integration, create matching reply suggestions and tailor the AI agent to your processes, so you can go live quickly.
The connection runs via a dedicated melibo connector. Once you become a customer, we handle the setup together with 4SELLERS:
- melibo creates a ticket with 4SELLERS
- the systems are linked directly via the API endpoints
The effort for you is minimal – we guide you through the entire process.
Since the V2 interface, the AI agent can not only read but also actively perform actions. Examples:
- Cancel orders
- Create or offer vouchers
- Change delivery addresses
- Adjust invoices
That takes you from pure automation to true end-to-end process handling.
Yes, absolutely. melibo connects with a wide range of systems, e.g.:
- Ticket systems (e.g. Zendesk, Freshdesk)
- Shipping providers & carriers
- Store systems
- Other internal tools
That way you can automate your entire customer service landscape centrally.
The best way to start is a free intro call:
1. 30-minute intro consultation
→ We check whether and how melibo makes sense for you
2. 60-minute deep dive (if it's a fit)
→ Concrete use cases, integration and business case
After that, you can make an informed decision about introducing melibo. Just book a call directly at melibo.de.
