AI agents for e-commerce
No more “Where's my package?” – more time for real support
The same requests over and over, SLA breaches in peak season, returns that need manual handling. melibo AI agents resolve the most common service cases automatically – and boost conversions and cart value.
These e-commerce brands already rely on melibo
“Before melibo, support was a bit chaotic. Then it all went super fast, and suddenly all the tickets were gone and all the reply suggestions were there.”
The problem
Peak season, SLAs, customer expectations – and your team can't keep up
E-commerce customer service isn't a seasonal problem. It's structurally overloaded. Volume grows with every campaign, every marketplace, every product line.
Same requests, every day
“Where's my package?”, “How do returns work?”, “Is this still available?” – a handful of request categories make up most of your volume.
High one-touch ticket rate
Many tickets could be closed on first contact – but aren't, because agents jump between systems looking for data.
Peak season meltdown
Black Friday, Christmas, Mother's Day – every campaign doubles ticket volume. Your team can't scale, but customers can sure get unhappy.
SLA breaches on marketplaces
Amazon, Otto and Zalando enforce strict response times. Respond too slowly and you lose the Buy Box and seller rating – with a direct hit to revenue.
High expectations
Customers expect answers in minutes – around the clock, on every channel. Manual processes structurally can't deliver that.
Poor service = churn
One bad service experience is enough for a buyer never to return. In e-commerce, repeat purchases are the foundation of profitability.
The solution
Your AI agent handles common service cases automatically
From order inquiries to product advice: melibo AI agents handle the most common service cases fully or partly automated. Integrated directly into your ERP and store.
Order status
Tracking info, delivery status and shipping details in real time – without an agent having to check the ERP.
Returns & complaints
Start the return process, send labels, trigger refunds – fully automated or with defined escalation points.
Cancellations
Check, process and confirm cancellation requests – including churn prevention through targeted counteroffers.
Change delivery address
Update address changes directly in the ERP as long as the order hasn't shipped.
Product availability
Stock levels, delivery times and alternatives in real time from your product catalog – no waiting for an agent.
Promote offers
Place discount codes, running campaigns and cross-sell recommendations right in the conversation.
Integrates with the tools your store already uses
Integrate your AI agent into your existing tech stack – whether you want to connect common e-commerce or ERP tools or your own custom interface. melibo's AI agents fit seamlessly into your processes.
Shop Agent
Your AI salesperson who knows every product by heart
The melibo Shop Agent reads your product database and actively advises customers: sizes, variants, compatibility, alternatives.
boosts conversions
Reduces abandoned carts
Increases average cart value
What e-commerce brands already achieve with melibo AI agents
Fahrrad XXL
The melibo chatbot has revolutionized our customer service. Our customers love the instant answers, and our team finally has more time for complex cases. The integration went smoothly, and we're impressed by how efficient the system is.
How does integration work?
Your AI agent live in e-commerce in 4 steps
No months-long IT rollout. No in-house development. No rebuilding your existing system landscape.
Discovery call (30 min)
We analyze your most common request categories and identify where automation has the biggest impact – order status, returns, marketplace SLAs or product advice.
Connect ERP & store system
Native integrations with 4SELLERS, Xentral, SAP, JTL, PlentyOne or Microsoft Dynamics – your product catalog, order data and customer data are instantly available to the agent.
Configure Knowledge Hub & processes
We structure your service knowledge: return policies, shipping info, product details, escalation paths. The agent learns how your team answers – just faster and at scale.
Go-live & continuous optimization
The agent goes live. We track automation rate, resolution rate and customer satisfaction – and optimize together with you based on real conversation data.
Get the free “AI Agents in E-commerce” guide
Why AI agents matter in e-commerce now
AI agents are becoming increasingly important in e-commerce because they go far beyond classic automation.
Which challenges AI agents solve in e-commerce
AI agents help automate recurring tasks, reduce bottlenecks and noticeably relieve teams.
Where AI agents create the most value
AI agents are especially relevant wherever processes are standardized, prioritized and run across systems.
How companies successfully introduce AI agents
What matters: clear use cases, a solid data foundation, the right system integrations and firm guardrails for governance.
AI in e-commerce
Learn how to optimize your e-commerce support with automation and AI – fast, simple and practical.
FAQs
Common questions from e-commerce companies.
Yes. melibo can connect multiple data sources at once – Shopify, Shopware, Magento and marketplaces like Amazon and Otto. The agent consolidates the information and answers across channels.
In our experience, a first productive agent is live in about 4 weeks. The speed depends on how structured your processes and system access already are.
The agent hands over seamlessly to a human agent with full conversation context – no repeating for the customer, no information lost for your team.
Yes. Since the agent answers 24/7 without wait times, the strict response windows of Amazon & co. are reliably met – even at night, on weekends and in peak season.
The Shop Agent reads your product catalog and provides active product advice in chat – including variant selection, availability checks and cross-sell recommendations. That measurably increases conversion rate and average cart value.
Yes. melibo processes all data on European servers and signs a data processing agreement (DPA). We support you with the data protection setup in your existing tech stack.
