JTL is a comprehensive inventory management and e-commerce solution specializing in automating order and shipping processes.
What is JTL?
JTL is one of the leading ERP systems in e-commerce and helps merchants manage their business processes centrally – from inventory management and shipping to multichannel sales. With JTL, you manage product data, orders, stock levels and customer data efficiently in one place and easily connect your system to stores, marketplaces or fulfillment providers.
Thanks to its flexible modules – such as JTL-Wawi for inventory management or JTL-Shop for your own online store – the system is especially popular with mid-sized companies that want to scale their growth digitally and in a structured way. Numerous interfaces make it easy to connect JTL to third-party systems such as CRM and ticket systems or AI tools like melibo.
What does connecting melibo and JTL do for you?
The integration of melibo with JTL combines the power of your ERP system with the smart automation of our AI agents. Customer requests about orders, invoices and cancellations are recognized, processed and answered automatically – without any manual intervention.
Through the JTL integration, melibo seamlessly accesses your order data and automates common requests in real time. With Response Assist, answers are generated dynamically – e.g. about the current order status or canceling an order. Action Assist also lets you trigger actions directly in JTL – such as starting a cancellation, generating the invoice link or sending an order confirmation.
Your customers get precise answers instantly – and your support team gains valuable time for complex cases. The integration is easy to set up, fully GDPR-compliant and makes sure melibo and JTL work together perfectly.
With melibo x JTL, you connect your ERP system with smart AI automation – for faster support, happier customers and more efficient customer service workflows.
What do I need for an integration with JTL?
To connect the melibo x JTL integration, a few parameters need to be entered: first the HTTP protocol to use, followed by the IP address of the JTL server and the port opened for JTL. You also need the client (Mandant), which in most cases has the default name eazybusiness.
In addition, the X-App-ID and X-App-Version must be provided to uniquely identify the application. Finally, you need the Wawi API key, which handles authentication and access to the interface.
Our AI experts are happy to support you with the integration – so that melibo and JTL work together perfectly in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
With our AI agents, your customers can cancel orders directly – automatically and without waiting. The agent accesses your connected system, checks the cancellation conditions and confirms the cancellation right away via chatbot or email. 👉 Alternatively, it suggests the cancellation in the helpdesk via Action Assist, which your support agent can trigger with one click.
Let your customers request their invoice link themselves at any time. The AI agent pulls the data directly from your system and provides the correct link automatically – fast, secure and hassle-free.
Automate order confirmations. After a successful order, the AI agent automatically sends a personalized confirmation email or message based on the data from your store system.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.