Stress-free through peak season with melibo's AI agents
Master peak season with ease: lower costs and happy customers by automating order status, returns, order changes and more.
Companies melibo has already helped through peak season
Peak season challenges
In e-commerce, peak seasons like Christmas, Black Friday or seasonal sales are the most challenging times.
>600% service volume
600–800% more service volume leads to an overflowing ticket backlog where customer requests get lost.
High costs
High costs from extra service providers and staff to absorb the increased volume.
Overloaded service team
Overloaded service teams take much longer to handle tickets, and customers are unhappy.
Bad reviews
Bad reviews from unhappy customers scare off new ones.
More complaints
Handling more complaints and returns ties up a lot of service resources and drives costs.
More focus on sales, less on customer service problems!
Through peak season with melibo's AI agents
AI agents as a scalable solution
An AI agent can handle unlimited requests at once, without wait times or overtime. Whether it's 100 or 10,000 requests a day – automation grows with your needs, without extra fixed costs. While human teams clock out, AI agents keep working.
Optimizing human resources
AI agents answer customer questions late at night, early in the morning or even on weekends – times when customers would otherwise have to wait. That also reduces the number of unhandled tickets piling up overnight. By automating standard requests like delivery status, product availability or returns, your team stays free for complex or sensitive issues.
No more huge ticket backlog
Imagine starting Monday morning without a huge ticket backlog. Your team no longer has to sacrifice weekends to work through requests, and you can say goodbye to the feeling of constantly being in survival mode. Instead, you start the new week focused and organized.
How FC Moto cut its resolution time from 4 days to just 1 day
FC Moto is a leading online store for motorcycle apparel and accessories. melibo was implemented before Christmas 2024. With Ticket Automation, FC Moto achieved the following results:
“The Christmas season is always the most demanding time of the year for our customer service. With melibo's AI agents, we cut our handling time in peak season from four days to just one. And the best part: there wasn't a single unresolved ticket! That made the 2024 holiday season much more relaxed for our team than 2023. Our customers were happier, and we could finally focus on other topics instead of just putting out fires.”
Use Cases
Where exactly does melibo help in your peak season?
Automate order status
"Where's my order?" is the most frequently asked question during peak season. AI agents can easily resolve it automatically: they access the information in your inventory management, store or ERP system and give your customers an instant answer.
Automate returns
During and after peak season, returns skyrocket. AI agents help here too by explaining the return process to customers, assessing on their own whether a return is possible and offering return labels for download.
Change orders
With many orders comes more demand for order changes – many customers want to change their delivery address afterwards, for example. With interfaces to your inventory management, store and ERP system, AI agents can make these changes on their own.
Peak season in e-commerce: 5 success strategies for customer service
5 strategies for peak season:
Learn how forward planning and efficient resource management help you master challenges and protect your service quality.
Tips for your customer service:
Learn how clear structures, trained staff and targeted measures take your customer service to the next level.
Peak season checklists:
Use practical checklists for preparation and follow-up to handle every phase of peak season in a structured way.
Helpful tools for your customer service:
Discover innovative tools and technologies that enable automation and optimize your processes.
FAQs
Common questions, answered directly.
You can expect your service volume to drop by at least 30% in just 60 days – without additional IT resources or more staff.
Thanks to our experience, new technologies and templates, our average ramp-up time is 30 business days. This figure is based on over 170 successful customer projects.
Ramp-up time is the time from contract signature to go-live of the chatbot on your website, messenger or app. Thanks to technological change, chatbots can be built much faster and with fewer resources.
As a full-service provider, melibo does most of the work for you. We handle the migration, AI agent setup and technical connections, and support ongoing development. Our customers benefit from our experience from over 170 projects, so you can stay focused on your day-to-day business.
You and your team can expect around 64 hours spread across the year and on demand – that's 8 working days of 8 hours. That's what our successful customers have invested.
This covers handing over your content, joining a training session, weekly calls with us, helping train the chatbot after go-live and providing a technical contact for the integration.
You need access to your store or ERP system to digitize processes like shipping status. You also need admin access to your ticket system, CRM or central inbox (e.g. Outlook or Gmail) where customer requests are collected.
melibo is compatible with all common helpdesk, ticket, store, inventory management and ERP systems – for example Zendesk, Freshdesk, Salesforce, SAP, GREYHOUND, Shopify, Shopware, Magento and more. We're happy to check in a personal call whether melibo fits into your tech stack.
We currently support over 150 online stores that use melibo profitably in their customer service. If needed, we can also connect you with our customers by phone to share experiences. On OMR Reviews, we also have 60+ customer reviews with an average rating of 4.9 stars – often thanks to our personal support.