More automation. Less ticket backlog. AI agents for your Zendesk.
Automate customer requests, cut handling times and relieve your support team – the Zendesk AI upgrade for your online store.
Companies already using AI agents in Zendesk
60% less service volume in Zendesk in just 3 steps
Content analysis of your tickets
The AI agent analyzes ticket content, identifies recurring questions and reveals optimization potential.
AI-powered reply suggestions
The AI agent analyzes incoming requests in Zendesk and generates matching reply suggestions in real time.
Automated email sending
Send emails automatically and let tickets close automatically once a request is resolved.
melibo is built for e-commerce – Zendesk for banks and airlines.
Why Zendesk
alone isn't enough
Zendesk is good – but not for complex automation.
Poor integrations
Zendesk has no native connection to many e-commerce and ERP systems like Shopify, Shopware or Xentral. Support teams have to use clunky workarounds to pull order information or shipping status. That costs time and causes unnecessary delays in the support process.
High implementation effort
Implementing and using Zendesk AI requires extensive expertise. Companies often depend on external experts or agencies to build API integrations or automations.
Dependence on the Help Center
Zendesk sets tight limits on automation: all information has to live in the Help Center. External data sources like Confluence, store systems or other platforms can't easily be connected. That forces companies to use their Help Center as the main source – instead of integrating and automating processes like cancellations, order changes or shipping status lookups directly. On top of that, Help Center articles are often not recognized correctly, which hurts answer quality.
Weak escalation logic
Weak chatbot intelligence
No content analysis of tickets
Our solution
Your best customer service rep. Guaranteed.
Our AI agent works precisely, around the clock and without breaks. It answers requests in seconds, reduces ticket volume and creates smart reply suggestions and helpful comments right in Zendesk.
Content analysis of your tickets
Our AI agent analyzes ticket content, identifies recurring questions, reveals optimization potential and closes content gaps. Your service keeps improving – based on facts, not gut feeling.
AI-powered reply suggestions
The AI agent analyzes incoming requests in Zendesk and generates matching reply suggestions in real time. Your agents just confirm or tweak them – saving valuable time and reducing errors.
Automatic email sending & ticket closing
melibo's AI agent can send emails and close tickets automatically once a request is resolved. That means less manual work for your team and faster answers for your customers – making your customer service scalable.
Smart ticket categorization & routing
Automatic summaries
Real-time translations
Automatic data extraction from tickets
How does integration work?
Ready in 15 minutes – no IT effort
Create a Zendesk channel in melibo
Create a new Zendesk channel in melibo. It connects your AI agent to your ticket system.
Link the channel with Zendesk
Link the channel to your Zendesk account. You only need to provide the required technical details in Zendesk once.
Enter your Zendesk details in melibo
Enter your Zendesk details in melibo. From then on, the AI agent recognizes requests automatically and routes tickets to the right agent or workflow.
What customers have achieved with melibo's AI agents in Zendesk
65%
3x
60%
“With melibo, we put our Zendesk support on autopilot – and cut our full resolution time by 72%.”
What we need to make melibo's AI agents your success story too
Texts for auto-replies & FAQs
Pre-written texts for auto-replies or escalation emails, so communication stays clear and consistent.
Contact person
Who is your internal contact for questions during setup?
Integration with other tools
Are there other systems besides Zendesk that need to be connected?
Automation exceptions
Which tickets should deliberately not be automated?
FAQs
Common questions, answered directly.
Zendesk only automates simple requests; complex tickets remain – so the real time savings are missing. There's also no seamless e-commerce integration, so many processes have to be handled manually or with workarounds. Our solution optimizes exactly the most time-consuming processes, raises the automation rate to up to 60% and minimizes implementation effort. Plus: a dedicated Customer Success Manager handles the AI setup and trains your team.
melibo offers seamless plug & play integration with Zendesk. You just provide the required technical information in Zendesk. Then you can configure more settings in melibo's channel settings to train the AI further.
In a one-hour onboarding session with our Customer Success team, the Zendesk integration for melibo is fully set up and deployed.
- More tickets resolved without agent effort (low ticket backlog)
- Lower first reply time
- Lower full resolution time
- Lower AHT
- Higher percentage of one-touch tickets
- Significantly more internal comments -> better team communication
1. Reply suggestions instead of direct automation – first four weeks:
At first, the AI only creates reply suggestions that are reviewed and rated by a supervisor, agent or customer service lead.
2. Quality rating by agents:
A data field in Zendesk lets agents rate every AI reply as "correct" or "wrong" directly in the ticket.
3. Data-based quality control:
Once the AI reaches a high percentage of correct answers and passes an internal quality check, it moves to automatic replies.
4. Dreaming:
Our AI delivers a monthly report as a CSV/Excel file in which we analyze and systematically prepare misunderstood questions: Categorization – the AI groups similar questions by topic, creates categories by frequency and recommends extensions to the content base.
So we give you a list of frequently asked, unanswered questions as the basis for expanding your content.
- FC Moto
- Lebenskompass
- Buddy & Selly
- Liebscher Bracht