Shopware is a flexible e-commerce platform from Germany, specializing in custom store solutions and omnichannel strategies.
What is Shopware?
Shopware is one of the leading e-commerce store systems in Europe and offers merchants a flexible, powerful and scalable platform for online retail.
With Shopware, products, orders, customer data and marketing processes can be managed centrally and customized – from small online stores to complex enterprise solutions.
Thanks to its open API structure and modular design, Shopware connects seamlessly with other systems – for example with melibo to automate support processes and improve customer experiences.
What does connecting melibo and Shopware do for you?
With the melibo x Shopware integration, you connect your store system with smart automation through our AI agents.
Common customer requests are recognized, answered and, if desired, executed directly in the system – efficiently, reliably and in real time.
Using Response Assist and Action Assist, our AI agents can automate the following use cases:
- Check order status
- Cancel an order
- Change delivery address
Your customers get precise answers and fast solutions instantly, while your support team is relieved.
The integration is easy to set up, fully GDPR-compliant and makes sure melibo and Shopware work together smoothly.
With melibo x Shopware, you bring AI automation straight into your online store – for better customer service, less effort and more efficient workflows.
What do I need for an integration with Shopware?
How you connect melibo to Shopware depends on your Shopware version. In all cases, you need an API URL, a client ID and a client secret. You can create these in the settings under Integrations.
Our AI experts are happy to support you with the integration – so that melibo and Shopware work together perfectly in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
With our AI agents, your customers can cancel orders directly – automatically and without waiting. The agent accesses your connected system, checks the cancellation conditions and confirms the cancellation right away via chatbot or email. 👉 Alternatively, it suggests the cancellation in the helpdesk via Action Assist, which your support agent can trigger with one click.
Customers can change their delivery address directly in the chatbot. The AI agent checks the data in the connected system and updates the address right away – easy, fast and reliable. 👉 Via Action Assist, it can also suggest changes to your support team that are confirmed and executed with one click.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.