Erreiche mehr, mit der Integration von Seal Subscriptions und melibo

What is Seal Subscriptions?

Seal Subscriptions is a subscription management solution for Shopify that lets online merchants offer and manage recurring orders and subscription models directly in their store. The app is suited, for example, to regular product deliveries, subscription boxes, memberships or other business models where customers receive products or services at set intervals.

With Seal Subscriptions, merchants can design their subscription offers flexibly while giving customers ways to manage existing subscriptions. This includes editing customer subscriptions. The solution fits directly into the Shopify ecosystem and lets companies build recurring revenue without needing a separate commerce platform.

Combined with melibo, these subscription processes can be integrated directly into customer service. Customers with questions or change requests don't have to navigate through different areas of the store first – they can simply state their request in a conversation with an AI agent.

What does connecting melibo and Seal Subscriptions do for you?

With the melibo x Seal Subscriptions integration, your customers can handle key subscription matters directly via a melibo AI agent. The AI agent understands the request, accesses the relevant information in Seal Subscriptions and guides customers through the process.

For example, if a customer asks "When is my next delivery?" or "Which products are in my subscription?", the AI agent can view the subscription data and share it right in the conversation. Customers get the information they need quickly, without waiting for a manual reply from customer service.

Subscription changes can also be handled via the integration. If a customer wants to pause their subscription, the AI agent can trigger the corresponding process via Seal Subscriptions. This is handy, for example, when a delivery isn't needed for a while and the subscription should continue later.

Likewise, a subscription can be canceled via the AI agent. Instead of sending customers to a separate portal or to support, the process can be completed right within the conversation. This creates a much more convenient self-service experience.

With the Seal Subscriptions integration, our AI agents can cover use cases such as:

• View subscription data: retrieve information about an existing subscription and share it directly with customers
• Pause subscription: pause an existing subscription at the customer's request
• Cancel subscription: process the cancellation of an existing subscription directly via the AI agent
• Subscription self-service: resolve recurring subscription service requests without manual handling by the support team

This significantly reduces the effort for recurring subscription requests. At the same time, customers get fast, easy access to their subscription information and can make important changes right in the conversation.

What do I need for an integration with Seal Subscriptions?

To connect Seal Subscriptions to melibo, you need API access to Seal Subscriptions. This securely connects melibo to the application, after which it can retrieve the subscription data needed for each use case and trigger processes such as pausing or canceling a subscription.

Once the connection is set up, the corresponding functions can be used in your melibo AI agents and integrated into your existing service processes.