Magento is an open-source and enterprise e-commerce platform with high customizability and powerful features for complex stores.
What is Magento?
Magento – known today as Adobe Commerce – is one of the most powerful e-commerce store systems worldwide.
The platform offers maximum flexibility, scalability and a wide choice of extensions to design complex online stores individually and run them efficiently.
With Magento, product catalogs, orders, stock levels and customer data can be managed centrally. Open APIs and a modular architecture make it easy to connect the system to external tools like melibo to automate processes and improve customer experiences.
What does connecting melibo and Magento do for you?
With the melibo x Magento integration, you link your store system with smart automation through our AI agents.
Customer requests about order status are recognized, processed and answered automatically – without your support team having to step in.
- Response Assist generates precise answers, e.g. "Your order is being processed" or "Your parcel has been shipped".
- Action Assist retrieves the current order status directly via the Magento API and delivers the information to your customers in real time.
Your customers get reliable information instantly, while your team is relieved and can focus on more complex tasks.
The integration is easy to set up, fully GDPR-compliant and makes sure melibo and Magento work together seamlessly.
With melibo x Magento, you bring AI automation straight into your online store – for faster service, more efficient workflows and happier customers.
What do I need for an integration with Magento?
To connect melibo to Magento, you need access to the Magento admin area. There you add a new integration to create the consumerKey, consumerSecret, token and tokenSecret. You need these values for API access.
Our AI experts are happy to support you with the integration – so that melibo and Magento work together perfectly in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.