OXID eShop is German e-commerce software for B2C and B2B stores with a focus on customizability and scalability.
What is OXID eShop?
OXID eShop is a flexible and powerful e-commerce store system that is widely used, especially in German-speaking countries.
The platform lets companies of any size build and scale their online business individually – from small stores to complex enterprise solutions.
OXID eShop stands out for its modular architecture, high adaptability and stable performance.
Numerous interfaces and open APIs make it easy to connect the system to external applications like melibo to automate and optimize customer service processes.
What does connecting melibo and OXID eShop do for you?
With the melibo x OXID eShop integration, you link your store system with smart automation through our AI agents.
Recurring customer requests are recognized, processed and answered automatically – precisely, quickly and without manual intervention.
Using Response Assist and Action Assist, our AI agents can automate the following use case:
- Check order status
Action Assist retrieves the current status of an order from your OXID eShop in real time, while Response Assist generates the right answer and sends it straight to your customers.
Your customers get reliable information instantly, and your support team is noticeably relieved.
The integration is easy to set up, fully GDPR-compliant and makes sure melibo and OXID eShop work together smoothly.
With melibo x OXID eShop, you bring AI automation straight into your online store – for faster service, less effort and a better customer experience.
What do I need for an integration with OXID eShop?
Our AI experts are happy to support you with the integration – so that melibo and OXID eShop work together perfectly in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
Success stories from customers using this integration
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Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.