Erreiche mehr, mit der Integration von WhatsApp und melibo

What is WhatsApp?

With over two billion active users, WhatsApp is the most popular messaging service in the world – and has long since arrived in professional customer service.
Customers prefer WhatsApp because they expect fast, easy communication – around the clock, in a familiar environment.

What is ChatWerk?

So that companies can use WhatsApp for service in a GDPR-compliant and scalable way, melibo works with ChatWerk – a certified business messaging platform that provides WhatsApp APIs and manages multiple channels centrally.

ChatWerk makes it possible to receive and answer WhatsApp messages professionally and integrate automated processes – the perfect foundation for using melibo AI agents.

What does connecting melibo, ChatWerk and WhatsApp do for you?

With the melibo x WhatsApp integration (via ChatWerk), you bring smart customer communication to the world's most popular messaging channel.
melibo is integrated into WhatsApp via ChatWerk and lets your company run automated chats with customers – personal, fast and around the clock.

Your melibo AI agents can recognize and understand questions and deliver suitable answers instantly. Whether order status, product inquiry or return – communication runs fully automatically in the WhatsApp chat.

Thanks to the connection with ChatWerk, the entire process remains GDPR-compliant, secure and fully integrated into your systems.

What do I need for an integration with WhatsApp?

Our AI experts are happy to support you with the integration – so that melibo and WhatsApp work together optimally in no time.