Xentral is a flexible ERP system specializing in the central management of e-commerce, production and logistics processes.
What is Xentral?
Xentral is a modern, cloud-based ERP platform developed specifically for e-commerce companies. The system centrally connects all business processes – from orders and warehouse management to accounting and shipping – in one integrated system.
Thanks to open interfaces (e.g. Xentral Connect), stores, marketplaces, logistics providers, payment providers and other tools can be connected flexibly. Xentral is especially suited for growth-oriented merchants who want to automate their processes, avoid media breaks and scale efficiently.
What does connecting melibo and Xentral do for you?
With the melibo-Xentral integration, you link your ERP system with smart automation through our AI agents. Typical customer requests can be automated efficiently – from order status inquiries to cancellations or resending an invoice.
- Response Assist generates context-aware answers, for example:
"Your order status is: processing",
"Your order has been canceled" or
"Here is the link to your invoice." - Action Assist automatically triggers actions in Xentral in the background:
e.g. a cancellation or resending the invoice via link.
Thanks to these automations, your customers get precise answers instantly, without waiting. Your support team is noticeably relieved and can focus on more complex topics.
The integration is easy to configure, fully GDPR-compliant and ensures that melibo and Xentral work together smoothly.
With melibo x Xentral, you bring AI-based automation straight into your ERP system – for faster service, less manual work and more efficient customer service workflows.
What do I need for an integration with Xentral?
For the connection to Xentral, digest authentication is performed with every API call. To do this, a username and password must be set in Xentral when creating the API.
With this digest auth, every request is authenticated automatically – ensuring secure and reliable communication between melibo and the Xentral ERP interface.
Our AI experts are happy to support you with the integration – so that melibo and Xentral work together optimally in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
With our AI agents, your customers can cancel orders directly – automatically and without waiting. The agent accesses your connected system, checks the cancellation conditions and confirms the cancellation right away via chatbot or email. 👉 Alternatively, it suggests the cancellation in the helpdesk via Action Assist, which your support agent can trigger with one click.
With the AI agent, you give your customers their invoice digitally right away. It retrieves the documents directly from your connected system and sends them via chatbot or email – no manual work needed.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.