Erreiche mehr, mit der Integration von GLS und melibo

What is GLS?

GLS (General Logistics Systems) is one of Europe's leading parcel services and stands for reliable delivery, high service quality and fast delivery times.
With a Europe-wide network and international shipping options, GLS is especially popular with e-commerce companies that rely on efficient logistics and transparent parcel tracking.

The GLS tracking API provides access to real-time shipment information – from pickup to delivery. This lets merchants give their customers precise information about delivery status at any time.

What does connecting melibo and GLS do for you?

With the melibo x GLS integration, you automate all your shipping communication.
melibo automatically reads the GLS tracking link and passes it straight to your customers in chat or by email – at the exact moment they ask for it.

When a request like "Where is my parcel?" comes in, the melibo AI agent recognizes the intent, retrieves the current shipment information via the GLS API and instantly sends back the right tracking link.

What do I need for an integration with GLS?

To connect melibo to GLS you need a client ID and a client secret. These credentials uniquely identify and authenticate the application with GLS's systems. Both values are provided by GLS and must be entered in the connection so that communication with the GLS interfaces works properly.

Our AI experts are happy to support you with the integration – so that melibo and GLS work together optimally in no time.