Sendcloud is a platform for unifying shipping processes, label printing and tracking for online merchants.
What is Sendcloud?
Sendcloud is a smart shipping platform that helps e-commerce companies automate and centralize their shipping processes.
With Sendcloud, merchants manage various carriers such as DHL, DPD, UPS or GLS in one interface – including shipping labels, tracking and returns management.
Sendcloud's open API enables integration with store systems, ERP solutions and tools like melibo to fully automate shipping and customer service processes.
What does connecting melibo and Sendcloud do for you?
With the melibo x Sendcloud integration, shipping and customer service become one seamless experience.
melibo accesses your shipments' tracking data via the Sendcloud interface, reads the matching tracking link and automatically passes it to your customers via chat or email.
When a customer asks "When will my parcel arrive?", the melibo AI agent recognizes the intent and delivers the Sendcloud tracking link in real time – without your support having to step in.
What do I need for an integration with Sendcloud?
Our AI experts are happy to support you with the integration – so that melibo and Sendcloud work together optimally in no time.
Your customers want to know where their order is? The AI agent retrieves the tracking link directly from your system and provides it right away in chat or by email.
Success stories from customers using this integration
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