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Popular posts in the category: Conversational AI & Chatbots

Conversational AI and modern chatbots are at the core of successful digital customer communication. In this category, you'll learn how companies build, optimize and scale AI chatbots: from prompting and guidelines to flow design and avoiding hallucinations. If you want to know how chatbots in customer service, AI automation and conversational design deliver measurable results – you'll find the answers here.

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AI product advice in the online shop with an intelligent shop agent: an AI assistant recommends suitable products, enables product comparisons and suggests accessories. The graphic shows a friendly robot next to a smartphone with product recommendations and a shopping cart.
Conversational AI & Chatbots

AI product advice in online stores 2026: how a Shop Agent turns doubts into purchases

How an AI shop agent answers open questions just before purchase, reduces cart abandonment and what sets it apart in 2026 from building your own with Claude Commerce Agents.
Person using a tablet; a graduation cap and icons for search, book, video and cloud float above it – a symbol for digital education/e-learning.
Conversational AI & Chatbots

Education and digitalization – chatbots in schools & universities

Conversational AI makes an essential contribution to the digitalization of schools, colleges and universities. Better communication between offices, better interaction between students and teachers, increased engagement … these are just some of the benefits schools and universities can enjoy! Let's look at what AI and chatbots can improve in education.
Close-up of a finger tapping the green “satisfied” smiley on a touchscreen three-level feedback scale (green happy, blue neutral, purple unhappy); melibo logo at the top right.
Conversational AI & Chatbots

Using chatbots: the better feedback!

How can you find out how satisfied your customers are without annoying them with endless questionnaires? And what do you do with the knowledge you've worked so hard to gain?
Close-up: a bare human hand (left) reaches toward a shiny chrome robot hand (right). Their fingertips meet and create a glow against a turquoise gradient background – a symbol for the connection between humans and AI.
Conversational AI & Chatbots

Will chatbots soon replace jobs?

ChatGPT: AI agents mainly automate routine tasks and shift job profiles, but they don't replace people – empathy, judgment and responsibility remain central. Companies should steer adoption deliberately (clear goals, pilot, guardrails, reviews), upskill employees and reinvest the time saved in customer focus, innovation and better processes to increase productivity and quality for the long term.
Cover image on the history of chatbots: a visual timeline shows the evolution from simple ELIZA dialogs through early chatbot interfaces to modern AI assistants, in dark purple tones with orange accents.
Conversational AI & Chatbots

The history of chatbots – how it all started with ELIZA, PARRY and co.

Today, it's hard to imagine customer service and online stores without chatbots: they've become almost as normal as cell phones. Yet more than 70 years passed before the very first ideas turned into today's modern chatbots. In this post, you'll learn about the beginnings of chatbots and how they've developed to this day.
Two people in front of a yellow wall with a tin-can telephone: on the left a smiling bearded man holding a cup to his ear, on the right a woman gesturing in irritation with a cup to her ear.
Conversational AI & Chatbots

Natural language processing: what is it and how does it work?

Hey, curious reader! If you've landed on this page, it means that for one reason or another you're interested in natural language processing – or NLP. In this article, we'll learn more about what it is and how it works. But to understand what natural language processing is, we need to take a step back and see which macro categories it belongs to.
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