Beliebte Beiträge aus der Kategorie: Conversational AI & Chatbots

When integrating chatbots into a company, complying with the General Data Protection Regulation (GDPR) is crucial. There are various ways to use chatbots in a GDPR-compliant way. In this post, you'll learn why AI chatbots are booming and what you need to consider under data protection law to make the most of all the benefits.

A business chatbot perfectly tailored to you won't just fall into your lap. You know best what a chatbot needs to be able to do to become "your" chatbot. This article shows what you need to find the best chatbot for your company.

Excellent customer service can have a big impact on an e-commerce company's success, because it builds customer loyalty and can lead to positive reviews and recommendations. By using technologies such as chatbots and automated answers, companies can ensure customer inquiries are handled quickly and efficiently.

When an AI chatbot in customer service sounds convincing but makes up false information, that's a hallucination – and in 2026, that's exactly what costs companies their customers' trust.

In this article, you'll find out everything your chatbot should bring to the table to support your customers in the best possible way.

Let's travel back to 1993: that's when the first web browser came onto the market, and with it, understanding of the then-new internet kept growing. Before that, interest in it was reserved for tech geeks. We're now seeing a similar phenomenon with ChatGPT.

AI chatbots answer standard requests around the clock in seconds, while live chat remains the better choice for emotional or complex issues. This article compares costs, response times and use cases of both channels and shows how DACH companies in 2026 get the best of both worlds with a hybrid model of chatbot and human support.

A chatbot has one of its biggest impacts in e-commerce. It becomes an interface between your support and your customers. In this article, you'll learn exactly how a chatbot can help you in e-commerce.

Onsite marketing? That's everything that wins over you and the visitors to your website. Lead generation can be the first step – then everything else is child's play. In onsite marketing, the customer journey is the crux. Every measure has to be matched to a specific step, for example with a purchase incentive when customers are about to buy. That lowers your bounce rate and gets the most out of every visit – conversion rate optimization included! Chatbots definitely belong among the measures for optimizing your onsite marketing. We'll show you exactly how it works.