Beliebte Beiträge aus der Kategorie: E-Commerce Customer Service

In hospital emergency rooms, triage is a well-established concept – it decides who gets treated first. What can mean life or death in emergency medicine can mean revenue or churn in customer service.

This article covers the results of a survey that California-based CRM company Salesforce conducted among 17,000 consumers from 29 countries between late 2021 and early 2022. The survey looks at the challenges for online business, customer expectations and the growing use of chatbots to meet them. It explains key aspects such as the digitalization of buying behavior, trust and values, and personalization.

This article covers the importance of customer relationship management (CRM) and chatbots as a popular CRM tool on the market.

Automation is one of online retail's biggest allies on the Black Friday battlefield, and conversational AI chatbots are its secret weapon. They use natural language processing (NLP) to understand and speak like humans, while offering scalable, multilingual customer service and support that cuts response times and boosts sales. Let's look at everything a sales chatbot can do on Black Friday.

It's almost that time again. Warmer days are coming, and with them long barbecue evenings, relaxed bike rides and the urge to cool off. That means peak season for many industries, above all pool, barbecue, bike, motorcycle, garden and outdoor shops.

Customer service in 2025: it has to be fast, and the quality has to be right too. New technologies make it possible.

Customer service in marketplace selling: learn how retailers optimize their support with centralized processes, automation and AI to secure a competitive edge. That's how customer service on marketplaces like Amazon & eBay turns from a cost factor into a growth driver for revenue and customer satisfaction.

Nobody needs an explanation of what peak season looks like in retail. Everyone knows the endless lines and crowded stores at Christmas. That's why, for many people, the holiday season means one thing above all: stress!

"The customer is king" – a motto that's still common in retail. But e-commerce companies in particular can benefit from this attitude too. Competition in e-commerce is fierce, and customers switch to the competition faster if they have bad experiences with your customer service.