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AI chatbots in schools and universities automate administrative processes such as enrollment, course selection, deadline reminders and support, reduce tickets and waiting times, and improve service through 24/7 self-service, integrations (LMS/SIS) and proactive campus support. At the same time, they strengthen learning and engagement with AI tutoring, adaptive learning paths, learning analytics and accessible, GDPR-compliant dialogs – including governance, audit logs and clear escalation paths.

Learn the pros and cons of customer service outsourcing and how to save costs. Discover alternatives such as chatbots for better support.

Winning new customers is time-consuming and, not least, expensive. So why not focus on the customers you already have? Find out why you should calculate your customer lifetime value now!

This article examines the transformative impact of chatbots and virtual shopping assistants on customer support and offers a comprehensive look at generative AI in e-commerce. It covers a detailed market overview, technology implementation, benefits, challenges and future prospects.

Two and a half years of pandemic and a year of war have turned the world upside down. Inflation, energy shortages, supply chain problems and changing consumer behavior are some of the consequences. While the pandemic and its effects slowly fade, global economic relationships are shifting and climate change keeps confronting the whole world with new problems. As baby boomers gradually leave the workforce, Germany and other countries are facing a shortage of skilled workers.❓What does all this mean for small and large companies, especially in customer service (CS) and customer experience (CX)? And what does it have to do with artificial intelligence (AI) and next-generation chatbots❓

Chatbots are on the rise and their advantages over apps are obvious. Five to seven years ago, experts were already predicting that chatbots would replace apps. In mid-2022, Gartner, one of the leading consultancies and analysts, predicted "that within five years chatbots will become the primary customer service channel for companies". What does that mean for the app market today? After all, there are still a huge number of apps. Will chatbots replace apps in the future? The answer is probably a clear yes and no 😁.

AI agents are revolutionizing sales: learn how intelligent assistants automate sales processes, qualify leads, increase conversions and improve the customer experience in 2025 – with concrete use cases and an implementation plan.

How intelligent are AI agents really? The article explains the differences between strong and weak AI, shows practical applications of modern AI agents – and why today they are specialized problem solvers, not human generalists.

Which AI chatbot fits your company in 2026? This comparison shows the 8 most relevant DACH providers – from melibo and moinAI for mid-sized companies to Parloa and Cognigy for enterprise contact centers – with honest strengths, weaknesses and decision guidance.

In this post, you'll learn what benefits AI brings to e-commerce, where AI starts and where it's already used, and who in e-commerce benefits from AI!

On March 14, 2023, OpenAI ushered in the next era and introduced the latest version, GPT-4, to the world. With this upgrade, the AI company fundamentally revolutionized its predecessor GPT-3 and added new features.

"Customer experience", "customer well-being", "a positive customer experience" … these expressions are on everyone's lips today. We've already talked about the many faces of the customer experience ourselves, for example in our articles on human handover and conversational AI & CX. But … what's the other side of the coin? Who actually makes sure customers have a good experience and a good customer journey? Well, a large part of it is down to those behind the curtain: the employees – or agents. So today, it's all about agent experience.