UPS is a global parcel and logistics service with express and supply chain solutions.
What is UPS?
UPS (United Parcel Service) is one of the largest and best-known logistics companies in the world.
With a presence in over 220 countries, UPS offers maximum speed, reliability and transparency in shipping and delivery.
With the UPS Tracking API, companies can retrieve real-time data on their shipments, process status updates automatically and offer their customers a first-class information service.
What does connecting melibo and UPS do for you?
With the melibo x UPS integration, your customer service becomes a true automation pro.
melibo connects via the UPS API, recognizes incoming questions about shipping status and automatically provides the right tracking link – in chat or by email.
The AI agent analyzes the customer context, identifies the shipment and provides the UPS link in seconds. Customers get instant clarity about the status of their order without your team having to step in.
What do I need for an integration with UPS?
To connect melibo to UPS you need a registered UPS account and access to the UPS Developer Portal. There you create an app with the Shipping API, Tracking API and Address Validation API. To connect to melibo, all you need is the generated access key, client ID, client secret, username and password.
Our AI experts are happy to support you with the integration – so that melibo and UPS work together optimally in no time.
Your customers want to know where their order is? The AI agent retrieves the tracking link directly from your system and provides it right away in chat or by email.
Success stories from customers using this integration
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Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.