PAQATO is a shipping communication and tracking tool for improving the post-purchase customer experience.
What is PAQATO?
PAQATO is a customer communication and tracking platform for e-commerce that actively integrates the shipping process into the customer experience.
Instead of using carriers' standard emails, merchants can use PAQATO to create personalized shipping and tracking communication – in their own branding.
PAQATO also offers analytics, delivery status updates and real-time notifications – perfect for proactively informing customers about shipments.
What does connecting melibo and PAQATO do for you?
With the melibo x PAQATO integration, you combine automated shipping communication with AI-powered customer service.
melibo accesses shipment data via PAQATO's API, reads the tracking link and automatically sends it to your customers via chat or email.
The AI recognizes when customers ask shipping questions and responds instantly – personalized, in the right tone and fully automated.
What do I need for an integration with PAQATO?
To connect melibo to PAQATO you need a PAQATO account and access to the API settings. There you create an API key and enter it in melibo.
Our AI experts are happy to support you with the integration – so that melibo and PAQATO work together optimally in no time.
Your customers want to know where their order is? The AI agent retrieves the tracking link directly from your system and provides it right away in chat or by email.
Success stories from customers using this integration
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