Hermes is a parcel service for national and international B2C deliveries.
What is Hermes?
Hermes Germany is one of the leading parcel services in Germany and Europe.
The company stands for fast delivery, flexible pickup and return options and a wide network of parcel shops.
With its modern tracking API, Hermes provides merchants and systems with up-to-date shipping and delivery status information – ideal for automated customer communication.
What does connecting melibo and Hermes do for you?
The melibo x Hermes integration brings transparency and automation to your customer service.
melibo automatically accesses Hermes tracking data, reads the tracking link and provides it via chat or email – without any manual intervention.
When a customer asks in the chat, "Where is my order?", the melibo AI agent recognizes the request, retrieves the matching tracking number and returns the tracking link instantly.
What do I need for an integration with Hermes?
To connect melibo to Hermes you need a business customer account with Hermes and must be able to log in to the API portal.
Our AI experts are happy to support you with the integration – so that melibo and Hermes work together optimally in no time.
Your customers want to know where their order is? The AI agent retrieves the tracking link directly from your system and provides it right away in chat or by email.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.