Pixi is warehouse management software for B2C & D2C e-commerce, specializing in warehouse management, order processing and shipping optimization.
What is Descartes Pixi?
Descartes Pixi is a cloud-based WMS and ERP system developed specifically for e-commerce companies.
With Pixi, warehouse management, order processing, shipping and returns can be managed and automated centrally. Thanks to its extensive interfaces to store systems, marketplaces, carriers and ERP solutions, Pixi enables an efficient end-to-end fulfillment process – from order to delivery.
The software is used mainly by growing online merchants who want scalable, transparent and error-free processes. Thanks to its open API, Pixi connects seamlessly with systems like melibo to combine customer communication and process automation optimally.
What does connecting melibo and Descartes Pixi do for you?
With the melibo x Descartes Pixi integration, you link your fulfillment system with smart automation through our AI agents.
Customer requests about order status are recognized, processed and answered automatically – without manual intervention.
- Response Assist creates dynamic answers, e.g. "Your order has been shipped" or "Your delivery is being prepared."
- Action Assist retrieves the current order status directly via the Pixi API and provides the relevant information in real time.
Your customers get precise information instantly, while your support team is relieved and can focus on more complex matters.
The integration is easy to set up, fully GDPR-compliant and makes sure melibo and Descartes Pixi work together perfectly.
With melibo x Descartes Pixi, you bring AI automation straight into your fulfillment – for faster service, happier customers and efficient customer service workflows.
What do I need for an integration with Descartes Pixi?
Our AI experts are happy to support you with the integration – so that melibo and Descartes Pixi work together optimally in no time.
With our AI agents, you can easily automate requests about order and shipping status. The agent pulls data directly from your connected system and gives your customers the current status at any time – in the chatbot or by email. It also creates smart reply suggestions for your support team that only need confirming. That saves time, cuts effort and boosts customer satisfaction.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.