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Customer experiences and results with melibo

Our customers achieve great things with melibo – from automatically answering requests to product advice from AI agents.

Capterra Badge mit 5 Sterne Bewertung

Software Advice Badge von melibo

Trusted.de Badge Note 1,2

"melibo is the perfect solution. We didn't want to lose quality despite growing request volumes – and that's exactly what we're achieving now. Ticket automation is running brilliantly, we cover almost 31% of first-level support, and processes like cancellations are now automated for us. That's a huge relief."

Maxx Müller

Head of Customer Service

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98.7%

AI Handled Rate in chat

720

Conversations per week

~30%

First-level support automated

"Besides the AI automation of our customer messages, it's above all the people behind it who win us over: melibo knows exactly what matters and is always one step ahead with its solutions. That makes even complex topics easy to implement and very efficient in their results."

Frederik Ernst

Head of Communications

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40%

fewer tickets

€5,000

saved per month

5x

faster response time

"With melibo, we put our Zendesk support on autopilot – and cut our full resolution time by 72%."

Maria Gomez

Head of Customer Care

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11631

Tickets in peak season

65%

Automation

81.3%

One-touch tickets

"The melibo chatbot has revolutionized our customer service. Our customers love the instant answers, and our team finally has more time for complex cases. The integration went smoothly, and we're impressed by how efficient the system is."

Harald Schättler

Harald Schättler

Head of Customer Care

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7,682

Conversations per week

93%

Recognition rate

57%

Automation

"melibo won us over from the start with its experience and professional approach. Customer requests are answered faster and more efficiently, the integrations run smoothly, and the product assistant has become real support in the booking process. And it never stands still – together, we keep launching exciting new projects. "

David Li

Head of Sales

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71%

Touch rate achieved

~55%

Automation Rate

24/7

Availability without weekend shifts

"Especially in Q4 it was clear: we needed relief in customer service without compromising on quality. With melibo, we reliably automated recurring requests and noticeably reduced the pressure."

Michael Gilli

Co-Founder Lilienthal Berlin

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30.32%

Automation rate

33%

lower support volume

70%

shorter response time

"melibo's AI chatbot and Ticket Automation have noticeably improved our fan service. Whether it's questions about tickets, shop orders or stadium info – the chatbot answers instantly and reliably. At the same time, the Salesforce integration handles internal processes and emails automatically in the background. That takes a huge load off our team and makes service faster and easier for our fans."

Paul Zeller FCA

Paul Zeller

Head of Ticketing & Service

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6

FTE savings per month

94%

AI Handled Rate

1,200

Users per month

"melibo has noticeably improved our customer service. Our chatbot handles standard questions in seconds, and my team can finally focus on the requests that need real advice. That's a real win for us and our customers."

Yvonne Tornow

Head of Customer Service

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86%

Automation rate

30000

Conversations

97%

Recognition rate

"Working with melibo is really pleasant, and our customer service is relieved of standard requests."

Britta Steinberg

Britta Steinberg

Head of Customer Care

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94.3%

AI Handled Rate

35%

fewer tickets

4.5%

Human Handover

"Great personal and, above all, fast contact. Whatever the issue or open question, you get help right away. Customer service here is simply top-notch."

Tim Lange

Head of Customer Service

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21,714

Users

47.5%

Automation Rate

85.8%

AI Handled Rate

melibo reviews

Ratings and reviews on other review platforms

We're proud of our reviews.

3 awards from OMR Reviews

4.9 out of 5 stars on OMR Reviews

We're proud of our 4.9 stars on OMR Reviews.

Capterra 5 Sterne Badge

5 out of 5 stars on Capterra

On Capterra, melibo is rated 5 out of 5 stars.

Software Advice Badge

5 out of 5 stars on Software Advice

melibo also earns a 5 out of 5 star rating on Software Advice.

Jakob and Felix from the melibo team

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