Erreiche mehr, mit der Integration von Zammad und melibo

What is Zammad?

Zammad is a modern, web-based open-source ticket system developed specifically for companies that want digital, transparent and efficient customer service.
With Zammad, support teams manage emails, chats, calls and social media messages centrally – all in one user-friendly interface.

Zammad is especially valued for its clear navigation, its flexible role and permission management and the ability to tailor processes exactly to company-specific requirements.
Zammad impresses with features such as SLA management, history tracking, a knowledge base, automations and extensive integrations – ideal for companies that focus on efficiency and transparency in customer support.

Open APIs and webhooks make it easy to link Zammad with other systems – including CRM, ERP and AI solutions like melibo to automate support processes intelligently and take service to the next level.

What does connecting melibo and Zammad do for you?

With the melibo x Zammad integration, your ticket system is extended with artificial intelligence.
melibo adds smart automations to Zammad that noticeably relieve support teams and give customers faster answers.

Response Assist automatically creates suitable reply suggestions for incoming tickets. The AI considers the conversation history, the customer's sentiment and previous interactions to suggest precise, on-brand answers – right in the Zammad interface.

Action Assist goes beyond text suggestions: melibo recognizes which action makes sense and suggests concrete actions to your employees – such as changing a delivery address, canceling an order or generating a return label.
The suggested action is only executed after your team confirms it – keeping the process secure, traceable and efficient.

In addition, melibo can send automatic answers when requests follow clearly defined patterns – for example order status, returns or standard information.
This saves time, reduces waiting times and ensures a consistent customer experience.

Zammad and melibo make a strong duo: structured ticket support meets AI automation – for measurably faster, modern customer service.

What do I need for an integration with Zammad?

To connect melibo to Zammad, you need access to API management in Zammad, generate a token and enter it in the melibo channels.

Our AI experts are happy to support you with the integration – so that melibo and Zammad work together optimally in no time.