Kayako is a customer support platform with live chat, email ticketing and customer journey tracking.
What is Kayako?
Kayako is a versatile helpdesk and customer support platform that helps companies unify customer experiences across multiple channels.
With Kayako, teams manage emails, chats, social media messages and customer portals centrally – all in a clear, modern interface.
Kayako's strength is its 360° customer view: every interaction is shown in context, so employees always know who the customer is, what they last bought or asked about and how previous conversations went.
This lets support teams respond not only faster but also more personally.
Kayako also offers powerful automations, collaboration tools and analytics to continuously improve service quality.
Via open APIs and webhooks, Kayako connects seamlessly with systems like melibo – to bring AI-powered automation directly into customer communication.
What does connecting melibo and Kayako do for you?
With the melibo x Kayako integration, your customer service becomes much smarter, more automated and more scalable.
Response Assist automatically recognizes the intent and context of a request and generates suitable reply suggestions – in the right tone and on-brand language.
Your employees can use the answer directly or adjust it, which cuts handling times dramatically.
Action Assist goes even further: melibo identifies which steps make sense and suggests concrete actions to your team – e.g. canceling an order, changing an address or prioritizing a ticket.
These actions are only executed after the employee confirms them – for full control with maximum efficiency.
With the automatic answers feature, melibo can answer common standard requests on its own, e.g. about order status, shipping times or refunds.
Customers get instant answers – and your team has more time for more complex matters.
Kayako and melibo form a powerful unit: you benefit from a modern helpdesk platform that becomes even faster, more personal and more productive with artificial intelligence.
What do I need for an integration with Kayako?
Our AI experts are happy to support you with the integration – so that melibo and Kayako work together optimally in no time.
Your AI agent suggests concrete actions like cancellations, address changes or refunds directly in the helpdesk. You confirm with one click and the agent carries out the action.
Frequent standard questions can be fully automated. The AI agent recognizes them instantly, pulls the relevant data from your system and sends the reply automatically – without burdening your support team.
Your AI agent delivers smart reply suggestions for complex requests. Your team just reviews and approves – saving time while keeping full control.
Success stories from customers using this integration
Get started with your integrations today
Book a call and share your tech stack
Book an individual strategy call with our experts and tell us about your tech stack.
Meeting preparation
Ahead of the call, we analyze your tech stack and the use cases we can automate in your customer service.
Your automation potential
In the meeting, we show you which use cases our AI agents can automate for you and how they fit your existing tech stack.