Loop Returns is a leading returns and exchange platform for e-commerce brands that fully automates the returns process while improving the customer experience.
What is Loop Returns?
Loop Returns is a leading returns and exchange platform for e-commerce brands that fully automates the returns process while improving the customer experience.
With Loop Returns, shoppers can start returns or exchanges themselves, generate return labels and track them in real time – all in a user-friendly, on-brand portal.
The system lets merchants turn returns into revenue opportunities by offering customers alternative products or store credit right away. At the same time, Loop Returns brings transparency and efficiency to the entire after-sales process with automated workflows and clear status updates.
Its open API and numerous integrations – e.g. with Shopify, Klaviyo or CRM systems – let Loop Returns be extended flexibly and combined optimally with melibo.
What does connecting melibo and Loop Returns do for you?
The melibo x Loop Returns integration strikes the perfect balance between automation and customer communication.
Our melibo AI agents access all relevant return information via the Loop Returns interface and let customers start returns or exchanges directly in the chat – without login, form or waiting time.
When a customer writes in the chat:
"I'd like to send an item back" or "I want to exchange my product" –
melibo recognizes the intent, automatically asks for all required information (e.g. order number, reason, condition of the item) and passes the data directly to Loop Returns.
melibo can also retrieve the return status and tell customers at any time how far their return has been processed – fully automatically.
With melibo x Loop Returns, returns management becomes an experience – efficient, transparent and fully automated.
What do I need for an integration with Loop Returns?
Our AI experts are happy to support you with the integration – so that melibo and Loop Returns work together optimally in no time.
With our AI agents, your customers can easily register returns themselves. The agent accesses your connected system directly, checks the return conditions and starts the process automatically. Every return runs smoothly – no waiting and no manual work for your support team.
By integrating your returns software with melibo, our AI agents can automatically retrieve and share the current status of a return – in chat or by email. As soon as a customer asks about a return ("Where is my return?" or "Has my return been processed yet?"), melibo accesses the connected system, reads the status and shares it in real time.
Success stories from customers using this integration
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