Erreiche mehr, mit der Integration von Outlook und melibo

What is Outlook?

Microsoft Outlook is one of the most widely used email and communication platforms in the world.
Whether in the office or working from home – Outlook is a fixed part of everyday work and is used by millions of companies for email, calendar and contact management.
Its integration with Microsoft 365 lets you link workflows seamlessly, structure team communication and automate processes.

Outlook plays a central role in customer service in particular: support requests, order confirmations or follow-up questions often run via email.
But this is exactly where a lot of manual effort arises – especially for recurring or simple requests.

What does connecting melibo and Outlook do for you?

With the melibo x Outlook integration, your email inbox becomes smart.
melibo automatically recognizes what an incoming email is about, creates suitable reply suggestions and can – if desired – even reply or forward messages on its own.

Response Assist analyzes every incoming email and instantly creates a suitable reply draft in the right tone.
Your support agents can review, adjust or send this draft with one click – saving time and ensuring consistent communication.

With the automatic answers feature, melibo can send standard emails such as order confirmations, status updates or acknowledgments completely on its own.
That means: less manual routine, shorter response times and professional, AI-powered support.

What do I need for an integration with Outlook?

To connect melibo to Outlook, you need access to Microsoft Azure. There you register a new app and generate a client secret. You can then enter it in melibo.

Our AI experts are happy to support you with the integration – so that melibo and Outlook work together optimally in no time.