About the author

Leon Stelzer

Leon knows the real challenges of e-commerce companies.

Expert in customer service automation

Leon knows the bottlenecks that slow support teams down every day – not from theory, but from hundreds of real projects. He knows how to automate processes without sacrificing the customer experience, and how to use technology where it brings measurable relief.

Hands-on doer in direct contact with customers

While others just advise, Leon delivers himself. Being this close to customers means he spots problems faster, solves them more precisely and derives solutions that work in practice – not just on paper.

Footballer through and through

In his free time, Leon is just as happy on the pitch as in the engine room of processes. Football is the perfect balance for him.

Show popular posts

Leon Stelzer

Blog

Popular posts by Leon Stelzer

AI product advice in the online shop with an intelligent shop agent: an AI assistant recommends suitable products, enables product comparisons and suggests accessories. The graphic shows a friendly robot next to a smartphone with product recommendations and a shopping cart.

Conversational AI & Chatbots

AI product advice in online stores 2026: how a Shop Agent turns doubts into purchases

How an AI shop agent answers open questions just before purchase, reduces cart abandonment and what sets it apart in 2026 from building your own with Claude Commerce Agents.

Hands typing on a laptop keyboard with an overlaid 5-star rating, smiley and check mark – a symbol for positive customer satisfaction/online feedback.

Customer Service Automation

14 tips to improve your customer service

Excellent customer service is essential for every successful company. It directly influences customer satisfaction and their trust in your brand. Ultimately, it's important that your company fosters a culture focused on excellent customer service that constantly strives to exceed customer expectations. But how can you make sure your customer service is always up to date and meets your customers' needs as well as possible?

A row of customer service employees with headsets at laptops in a bright office; in the foreground, a focused man in a blue sweater.

Customer Service Automation

What are the biggest challenges for customer support managers?

Customer support managers have a lot of challenges to master. They have to make sure the team works efficiently and delivers first-class service. However different the industries, growing companies that focus on customer experience always face some common challenges. Nothing you can't handle!

Conversational AI & Chatbots

Using chatbots: the better feedback!

How can you find out how satisfied your customers are without annoying them with endless questionnaires? And what do you do with the knowledge you've worked so hard to gain?

E-Commerce Customer Service

Shopify chatbots – create a unique buying experience

In this article, we look at how Shopify chatbots improve the user experience and create a unique customer experience.

Glossary

Popular glossary entries by Leon Stelzer

Customer Experience

Usability in e-commerce

Simple navigation, fast pages and a clear checkout – this is how good usability takes your e-commerce performance to the next level.

Customer Experience

Personalization in e-commerce

With personalized product recommendations and individual emails, you make the shopping experience more relevant. Individual store experiences based on user behavior and data lead to more conversions and stronger customer loyalty.

Customer Experience

Optimizing the customer journey in e-commerce

In e-commerce, an optimized customer journey means smooth customer experiences in the awareness, consideration, purchase and post-purchase phases – for loyal customers and higher conversions.