About the author

Jakob has had countless conversations with e-commerce companies and spots patterns faster than others. He knows exactly where service processes break – and how AI has to be used so it doesn't just relieve teams, but actually delivers results.

Through his role in partner management, Jakob understands both the technical possibilities and the business requirements. He turns them seamlessly into practical solutions that move support teams forward right away.

When Jakob isn't in customer meetings, you'll most likely find him at the gym. Training is his balance, his focus – and often where the best ideas for new partnerships come up.