Talk to an expert – your personal 1:1 call
Your personal 1:1 call

Clarity for your customer service and a strategy to scale & cut costs

In our first call, we analyze your current situation together, identify challenges and check whether there's potential to reduce your service volume. With expertise from 170+ successful projects in the DACH region, we advise you, share insights and develop your individual roadmap.

For ambitious service leaders

(CEOs, COOs, CFOs, heads of customer service, heads of operations…) in e-commerce.

30-minute strategy call

In person via Teams with one of our experts.

What you'll take away

Analysis of your current situation
Initial assessment of strategies and potential
Clarity on scaling your customer service
Leading e-commerce insights from 3,171,000+ customer requests
melibo's Head of Sales Jakob in a white shirt
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What to expect from your personal 1:1 strategy call

Your ROI calculation
Actionable roadmap
100% no obligation
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See what you can expect

You're in good company

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Success story for
Chatbot
Ticket Automation

Fahrrad XXL switches from Zendesk to melibo and optimizes customer service ahead of peak season

Fahrrad XXL replaced its Zendesk chatbot with the melibo chatbot to get customer service ready for peak season. Requests were automated faster and the support team relieved, boosting customer satisfaction.

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7,682
Conversations per week
93%
Recognition rate
57%
Automation
Chatbot for IT support
The chatbot works wonderfully with our existing systems. The platform is super easy to use and offers exactly the features you'd want as a chatbot user. Working together was really great – and fun, too.
Ein:e melibo Kund:in

Dieter H.

Head of Department, OS

Fast help with a personal touch
Our AI chatbot from melibo is there for our customers around the clock – not with canned answers, but truly personal. Whether it's an order, a fragrance tip or a return.
Linda Wolf from parfumdreams

Linda Wolf

Junior Project Manager, parfumdreams

Exactly the right partner for AI in customer service
Working with the team is very structured and collaborative, and the integration into our systems is progressing quickly. I particularly value how flexible the solution is.
Smiling middle-aged man with short dark hair wearing a black blazer and an orange-collared shirt, against a white textured wall.

Remo D'Andreamatteo

CIO,
Fuxtec GmbH

We didn't expect that!
The personal contact with melibo is really pleasant, and our customer service is relieved of standard requests. We can confirm 40% fewer tickets.
Portrait of a middle-aged woman with short brown hair wearing a black blazer and white top, smiling at the camera.

Britta Steinberg

Head of Customer Care, babyartikel.de

Tailored to us
melibo's AI solution is tailored precisely to our company and simplifies a lot. melibo's support is fast and direct.
Man in a black suit with arms crossed, smiling slightly against a white background.

Mehmet

Head of Customer Service,
motoin GmbH

Highly recommended!
The chatbot supports our first-level customer service and advises our customers on products. The melibo platform is constantly evolving.
Smiling man with short brown hair and stubble wearing a dark blue suit and light blue shirt against a plain wall.

Hendrik K.

Online Marketing Manager, travelite

Great collaboration
Great personal and above all fast contact. Every request or open question gets answered right away. Customer service here is simply top-notch.
Portrait of a smiling man with glasses, short hair, and wearing a light gray sweater against a blue background.

Tim L.

Head of Customer Service, Unitedprint

Great team
Besides the AI automation of our customer messages, it's the people behind it who convince us: melibo knows exactly what matters and is always one step ahead.
Man with short dark hair and glasses wearing a black sweater, smiling with arms crossed against a blurred background of a white building and plants.

Frederik Ernst

Head of Communications,
Deuba GmbH & Co. KG

Fast help with a personal touch
Our AI chatbot from melibo is there for our customers around the clock – not with canned answers, but truly personal. Whether it's an order, a fragrance tip or a return.
Linda Wolf from parfumdreams

Linda Wolf

Junior Project Manager, parfumdreams

Exactly the right partner for AI in customer service
Working with the team is very structured and collaborative, and the integration into our systems is progressing quickly. I particularly value how flexible the solution is.
Smiling middle-aged man with short dark hair wearing a black blazer and an orange-collared shirt, against a white textured wall.

Remo D'Andreamatteo

CIO,
Fuxtec GmbH

We didn't expect that!
The personal contact with melibo is really pleasant, and our customer service is relieved of standard requests. We can confirm 40% fewer tickets.
Portrait of a middle-aged woman with short brown hair wearing a black blazer and white top, smiling at the camera.

Britta Steinberg

Head of Customer Care, babyartikel.de

Tailored to us
melibo's AI solution is tailored precisely to our company and simplifies a lot. melibo's support is fast and direct.
Man in a black suit with arms crossed, smiling slightly against a white background.

Mehmet

Head of Customer Service,
motoin GmbH

Highly recommended!
The chatbot supports our first-level customer service and advises our customers on products. The melibo platform is constantly evolving.
Smiling man with short brown hair and stubble wearing a dark blue suit and light blue shirt against a plain wall.

Hendrik K.

Online Marketing Manager, travelite

Great collaboration
Great personal and above all fast contact. Every request or open question gets answered right away. Customer service here is simply top-notch.
Portrait of a smiling man with glasses, short hair, and wearing a light gray sweater against a blue background.

Tim L.

Head of Customer Service, Unitedprint

Great team
Besides the AI automation of our customer messages, it's the people behind it who convince us: melibo knows exactly what matters and is always one step ahead.
Man with short dark hair and glasses wearing a black sweater, smiling with arms crossed against a blurred background of a white building and plants.

Frederik Ernst

Head of Communications,
Deuba GmbH & Co. KG